HOW IT RUNS
How we work with brands
- 01Assess category compliance
First confirm whether and how a product can list.
- 02Choose platforms and setup
Pick platforms, store format and pricing approach.
- 03Listing and content
Product data, visuals and service scripts prepared in one pass.
- 04Operate and review
Campaigns, fulfilment and repeat purchase, reviewed regularly.
FAQ
Frequently asked questions
- What does a brand need to prepare to list in your storefronts?
- Product credentials (registration or marketing authorisation in the country of origin, test reports), proof of brand supply, product images and leaflets, and a price and supply plan. We run a category compliance assessment first, then discuss listing.
- Which categories cannot be listed?
- Narcotic drugs, pharmaceutical precursor chemicals, other medicines that regulations bar from online sale, and categories the platforms prohibit cannot be listed. Prescription and other medicines and health products are checked item by item: products on the cross-border e-commerce retail import list can use that channel; medicines outside the list can only be direct-mailed from Hong Kong as personal-use items, parcel by parcel, with no bonded-warehouse stocking.
- Who handles customer service and after-sales once listed?
- Our own team runs day-to-day store operations, customer service and after-sales; the brand provides product training and support on specialist questions.
- How is reporting reconciled?
- Sales, stock and fee reports are provided at the agreed interval; the platform's back-end data is the reference.
- How long does listing take?
- Once the category assessment is passed and documents are complete, listing follows the platform's review cycle. Platform review times are outside our control, so we make no turnaround commitment.
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